Managed Detection & Response
Threats caught and contained, around the clock.
Continuous monitoring and rapid response across your environment, set up and run for you, watched 24×7, with one partner accountable for catching what matters and acting on it fast.
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What’s included
Detection and response, run for you.
24×7 threat monitoring
Your environment watched around the clock, with alerts triaged by people, not just dashboards.
Rapid response
When something fires, it is contained fast: affected endpoints isolated, malicious activity blocked, the spread stopped.
Detection tuned to you
Detections are tuned to what normal looks like for your environment, so genuine threats surface and false alarms do not drown them.
Guided remediation
Clear, step-by-step advice on what to do next, not just an alert thrown over the wall.
Works with what you run
Integrates across your existing endpoint, cloud, email and network tooling. Vendor-agnostic by design.
Evidence for your auditors
The monitoring record feeds straight into your audit evidence, so protection and proof stay joined up.
How it works
- 01
Onboard
We profile your environment, connect your log sources and agree escalation paths.
- 02
Baseline
A baseline of normal activity is established and detections are tuned to cut noise.
- 03
Detect
Your environment is monitored around the clock against current threats.
- 24×7 live
Respond
When something fires, it is triaged and contained, and you are kept informed.
MDR sits on top of a 24×7 managed SOC and the monitoring evidence it produces feeds straight into continuous compliance, with one partner accountable for the outcome however the work is delivered behind the scenes.
What MDR is
Technology that detects, people who respond.
Managed detection and response combines detection technology on your endpoints, email, identity and cloud services with analysts who watch it around the clock, investigate what it flags and act to contain real threats.
The difference from antivirus, or from a detection tool on its own, is the people and the response. Someone is looking at the alerts at 3am, and has the authority to act on them.
The terms
MDR, EDR, XDR, SIEM and SOC: what each one is.
- EDR (endpoint detection and response): software on laptops and servers that records activity and can isolate a device. A tool, not a service.
- XDR (extended detection and response): detection that reaches beyond endpoints to email, identity, cloud and network. Still a technology.
- MDR: a service that runs EDR or XDR for you, 24×7, with analysts who investigate and respond.
- SIEM: a platform that collects and correlates logs from across your estate, often needed for compliance and investigations.
- Managed SOC: the team and process that monitors your environment, usually drawing on a SIEM and EDR together.
What response means
Agree the authority to act before you need it.
Response only works at speed if it is agreed in advance. Typical pre-approved actions are isolating an infected device from the network, disabling a compromised account, and blocking a malicious file or address. Anything more disruptive goes to your nominated contacts first.
Settling that authority during onboarding is what turns a 3am alert into a contained incident rather than an email waiting for you in the morning.
Who needs it
Anyone without a 24×7 security team of their own.
That is most organisations short of the very largest. Attackers favour nights, weekends and holidays precisely because nobody is watching.
Cyber insurers now ask whether endpoint detection and response is in place, what it covers and who manages it. Companies with managed detection and response from a credible provider typically have an easier renewal than those relying on traditional antivirus.
Choosing a provider
The questions that separate MDR services.
Threat Protect is vendor-agnostic: the service is matched to your environment rather than to one platform, and we stay your single point of accountability throughout. Whoever you talk to, these are the questions worth asking.
- Coverage: is it 24×7×365 with people, or out-of-hours alerting only?
- Response authority: what will be done without asking you, and how quickly?
- Scope: endpoints only, or email, identity and cloud as well?
- Integration: does it work with the tools you already run, or need a rip-and-replace?
- Reporting: what will your board and auditors receive, and how often?
- Data: where is your telemetry stored and processed, and for how long?
- Exit: what happens to your data and detections if you leave?
FAQ
Questions buyers actually ask
- EDR is software: it records activity on your devices and can isolate them. MDR is a service: analysts run that technology for you around the clock, investigate what it flags and respond to real threats. Most MDR services are built on an EDR or XDR platform.
- Usually, yes. Traditional antivirus blocks known malware, but many serious intrusions use stolen credentials and legitimate admin tools that antivirus does not flag. MDR adds behavioural detection and people who investigate and respond at any hour.
- An analyst triages the alert. If it is real, pre-agreed containment actions are taken, such as isolating the device or disabling the account, and your nominated contacts are told according to the severity agreed during onboarding, with clear guidance on what to do next.
- Most of the time goes on deploying the agents and connecting your sources, followed by a baselining period while detections are tuned to your environment. How long that takes depends on the size of your estate and how many sources are in scope, which we scope with you on a call.
- It often does. Underwriters now ask which detection and response platform you use, what it covers and who manages it. Being able to evidence 24×7 managed detection and response from a credible provider answers those questions directly.
- No. MDR covers security monitoring and response. Your IT team still owns the fixes that stop incidents recurring, such as patching, configuration and user access, and a good MDR service gives them clear guidance on what to change.
Detection and response, handled.
Tell us what you are running today and where it worries you. We will show you what 24×7 detection and response would look like for your company.
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