Legals

Legal documents

The terms, policies and statements that govern your use of our website and the products and services we provide.

Acceptable Use Policy

June 2026

1About this policy

This Acceptable Use Policy applies to use of Threat Protect’s website, buyer portal, support portal, managed services, consultancy services, software services, cloud services, document transfer services, communications services and any other services made available by Threat Protect.

This policy applies to customers, users, employees, contractors and anyone accessing the services through a customer account or with customer authorisation.

2Relationship with other terms

This policy supplements Threat Protect’s Standard Terms and Conditions, Website Terms of Use, Quote, Order Form, Statement of Work and any applicable Vendor Terms.

If there is a conflict, the order of precedence in the Standard Terms and Conditions applies.

3General use

You must use the services lawfully, responsibly and in accordance with all applicable laws, regulations, contracts and Vendor Terms.

You are responsible for all activity carried out through your accounts, users, credentials, systems and environments, except to the extent caused by Threat Protect’s breach of contract.

4Prohibited use

You must not use the services:

a)
unlawfully, fraudulently or maliciously;
b)
to harm or attempt to harm any person;
c)
to send spam, phishing, unsolicited marketing or unlawful communications;
d)
to upload, transmit or store malware, ransomware, spyware, worms, Trojans, viruses, botnets or harmful code;
e)
to gain or attempt to gain unauthorised access to systems, accounts, networks or data;
f)
to conduct denial-of-service attacks or overload systems;
g)
to infringe intellectual property, confidentiality, privacy or data protection rights;
h)
to transmit defamatory, obscene, hateful, discriminatory, violent, abusive or unlawful content;
i)
to impersonate another person or misrepresent authority;
j)
to circumvent licence restrictions, usage limits, security controls or access controls;
k)
to reverse engineer, copy, resell or exploit services except as expressly permitted;
l)
in breach of sanctions, export controls or trade restrictions; or
m)
in any way that may damage Threat Protect, its vendors, customers, systems or reputation.

5Security testing

You must not scan, test, probe, attack or assess the security of Threat Protect systems, portals, infrastructure or services without Threat Protect’s prior written permission.

Customer-authorised security testing of customer systems must be agreed in writing and must follow the applicable Statement of Work and rules of engagement.

6Content standards

Any content uploaded, stored, processed or transmitted through the services must:

a)
be lawful;
b)
be accurate where it states facts;
c)
not infringe third-party rights;
d)
not contain malicious code;
e)
not be misleading or deceptive;
f)
not breach confidentiality or privacy obligations; and
g)
comply with applicable laws in the UK and any country from which it is uploaded or accessed.

7Usage limits

Where services are subject to usage limits, licence restrictions, storage limits, seat limits, fair usage controls or Vendor limits, you must comply with those limits.

Threat Protect may notify you where it becomes aware that you are approaching or exceeding usage limits, but you remain responsible for monitoring usage.

Additional charges may apply for excess usage.

8Suspension

Threat Protect may suspend or restrict access where it reasonably suspects:

a)
breach of this policy;
b)
security risk;
c)
unlawful activity;
d)
non-payment;
e)
breach of Vendor Terms;
f)
misuse of credentials;
g)
harm to Threat Protect, vendors, customers or third parties; or
h)
circumstances requiring urgent protective action.

Threat Protect will use reasonable efforts to notify the customer unless urgent action is required.

9Consequences of breach

A breach of this policy may result in:

a)
warning;
b)
removal or blocking of content;
c)
suspension or termination of access;
d)
notification to vendors, regulators or law enforcement where appropriate;
e)
legal action; and
f)
recovery of costs and losses.

10Changes

Threat Protect may update this policy from time to time. The latest version will be published on our website.